For all other products, help us support you by completing the short form to the right. A support representative will contact you shortly and help to provide a solution to your support case as quickly as possible.
If you prefer, contact us by phone or email. Our facilities can be reached from 8:00 AM to 5:00 PM Pacific time, Mondays through Thursdays, excluding major holidays at:
The Logical Company
75 Gateway Boulevard
Cottage Grove, Oregon 97424 USA
Tel: +1 541-942-3610 Fax: +1 541-942-3640
Please have the following information ready when contacting our customer service department:
- The product model number, revision level and serial number
- Your operating system and version
- The nature of the problem experienced
Product RepairIf you have a product that needs repair, please fill out an RMA request form to help expedite the process. We will provide you with an RMA number or a quote if the product is out of warranty.
- Complete Form
- Receive confirmation email with RMA #
- Ship the product to our repair depot
Logical products returned for repair under warranty are repaired and returned within 7 business days unless it is necessary for a technical support engineer to contact you and discuss the repair. We pay return freight and use the same shipping method as the unit is received. To obtain warranty service, you must fill out our repair request form and return the product unmodified and in the original packaging.
Out-of-warranty products qualify for our repair/exchange program in the second and third years from original ship date. Products are repaired or exchanged at Logical’s discretion. The customer submits a purchase order and pays freight both ways. Turnaround is 10 business days.
Out-of-warranty products that have been in the field for more than three years cannot be repaired. Customers can purchase a new controller for any products that are active (not obsolete).